Support
We’re here to help.
Write to us any time at support@worntag.com. We reply within two working days.
Contact
Email support@worntag.com for help with the app, and privacy@worntag.com for anything about your data. Tell us the device you use and, if you can, what you tapped just before the problem.
Delete your account or your photos
In the app, open Menu > Account > Your data:
- Delete my photos removes the pet photos and selfie you uploaded from our servers. Your pets and your 3D you stay.
- Delete account removes your account, pets, 3D models, photos and saved garden for good. You'll be asked to hold the button for three seconds. It can't be undone.
If you can't open the app, email privacy@worntag.com from the address you use with WornTag (or tell us how you signed in) and we'll delete your account within one month.
Subscriptions
Subscriptions are billed by Apple. To cancel, go to Settings > your name > Subscriptions on your iPhone or iPad, or tap Manage subscription in WornTag (Menu > Account). Cancelling stops the next renewal; you keep access until the end of the period you've paid for. For refunds, use Apple's Report a Problem (reportaproblem.apple.com). To get purchases back on a new device, sign in with the same account and tap Restore purchases.
Common questions
How long does making a pet take? Usually 3 to 8 minutes. You can walk in the garden while your pet is made; it appears when it's ready.
My photo was refused. We check every photo before making anything. Use one clear photo of your own pet, the whole body from nose to tail, in good light, with no other animals or people. A refused photo doesn't use up a pet.
Does my pet look exactly like the photo? The 3D pet is made by AI from your photo. It's an interpretation, so shapes and markings can differ a little.
Can I play on a new phone? Yes, if you signed in with Apple or Google. Sign in with the same account and your pets come back. A guest account stays on the phone it was made on.
Is there sound? Yes. If you hear nothing, check the volume and that Sound is on in Menu > Settings.
Who can see my pets? Only you. Your photos and pets are private to your account.
Read the privacy policy and the terms.
Support · Updated [date of publishing]